Accraine Ltd offers 12 Months Warranty
These Warranty Terms outline the warranty coverage provided for products purchased from our online store. Please review these terms carefully to understand your rights and obligations regarding product warranties.
Warranty Coverage:
  • Our products are covered by a limited warranty against defects in materials.
  • The duration of the warranty period may vary depending on the product and will be clearly stated at the time of purchase or in the product documentation.
  • The warranty is only applicable to the original purchaser of the product and is non-transferable.
Warranty Claims:
  • To make a warranty claim, the customer must provide proof of purchase, such as an order number or receipt.
  • Warranty claims must be submitted within the specified warranty period.
  • Customers should contact our customer support team through the designated channels (e.g., email, phone, online form) to initiate a warranty claim.
  • We may require customers to provide additional information or evidence (such as photos or videos) to assess the warranty claim.
Warranty Coverage Limitations:
  • The warranty does not cover damages or defects resulting from misuse, abuse, improper installation, accidents, unauthorised modifications, or normal wear and tear.
  • The warranty does not cover damages or defects caused by non-compliance with the product’s instructions or specifications.
  • Consumable or disposable components of a product may have a limited warranty or may not be covered under warranty at all.
Warranty Resolution:
  • Upon receipt of a valid warranty claim, we will, at our discretion, either repair, replace, or provide a refund for the defective product.
  • The resolution method will depend on the nature of the defect, the availability of replacement parts, or the feasibility of repair.
  • Repaired or replaced products will be covered by the remaining duration of the original warranty or for a minimum period as required by applicable laws.
Return Shipping:
  • If a product needs to be returned for warranty service, customers may be responsible for the cost of return shipping.
  • We recommend customers to use a reliable shipping method with tracking and insurance to ensure the safe return of the product. Any damage or loss during return shipping is the responsibility of the customer.
  • Except as expressly stated in these Warranty Terms, we make no other warranties, representations, or guarantees, whether expressed or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
  • We shall not be liable for any indirect, consequential, or incidental damages arising out of or related to the product or its warranty, including but not limited to lost profits, loss of data, or loss of use.