Delivery And Returns

Delivery and Returns

FREE UK DELIVERY

We understand that sometimes customers may need to return a product they purchased from our online store. This Customer Returns Policy outlines the procedures and guidelines for handling returns.

Eligibility for Returns:

Only products purchased directly from our online store are eligible for return.
Products must be in their original condition, unused, and in their original packaging.
Returns must be initiated within a specified timeframe, typically within 7 days of the purchase date. After this period, returns may not be accepted.

Return Process:

To initiate a return, customers must contact our customer support team through the designated channels (info@accraine.co.uk). Customer should provide the necessary details, including the order number, product information, and reason for the return.
Our customer support team will guide customers through the return process, providing any required instructions or documentation.
Customers are responsible for carefully packaging the returned product to ensure its safe transportation back to our designated return address.

Return Shipping:

Unless the return is due to an incorrect product, customers are typically responsible for the cost of return shipping.
We recommend customers to use a reliable shipping method with tracking and insurance to ensure the safe return of the product. Any damage or loss during return shipping is the responsibility of the customer.

Inspection and Refunds:

Once we receive the returned product, we will inspect it to ensure it meets the eligibility criteria mentioned in section 1.
If the returned product is deemed eligible, we will process the refund within a reasonable timeframe.
Refunds will be issued in the original form of payment used for the purchase, unless otherwise agreed upon.
The refunded amount may exclude any shipping charges or non-refundable fees incurred during the original purchase.

Exceptions and Special Cases:

Some products may have specific return guidelines due to their nature (e.g., perishable items, digital downloads). Such guidelines will be clearly communicated at the time of purchase.
Personalised or customised products may not be eligible for return unless they are defective or do not match the provided specifications.

Damaged or Defective Products:

In the case of damaged or defective products, customers should contact our customer support team immediately upon receiving the product or discovering the issue.
We may request evidence (such as photos or videos) of the damage or defect to assess the situation and determine the appropriate resolution.

Dispute Resolution:

We strive to address customer concerns and resolve issues in a fair and reasonable manner.
If a dispute arises during the return process and cannot be resolved through direct communication, we may utilise mediation or other third-party dispute resolution mechanisms.

For non-UK returns please call us directly

It is important for customers to review and understand our Customer Returns Policy before making a purchase. By shopping with us, customers agree to adhere to the terms and conditions outlined in this policy.

Delivery and Returns

FREE UK DELIVERY

We understand that sometimes customers may need to return a product they purchased from our online store. This Customer Returns Policy outlines the procedures and guidelines for handling returns.

Eligibility for Returns:

Only products purchased directly from our online store are eligible for return.

Products must be in their original condition, unused, and in their original packaging.

Returns must be initiated within a specified timeframe, typically within 7 days of the purchase date. After this period, returns may not be accepted.

Return Process:

To initiate a return, customers must contact our customer support team through the designated channels (info@accraine.co.uk). Customer should provide the necessary details, including the order number, product information, and reason for the return.

Our customer support team will guide customers through the return process, providing any required instructions or documentation.

Customers are responsible for carefully packaging the returned product to ensure its safe transportation back to our designated return address.

Return Shipping:

Unless the return is due to an incorrect product, customers are typically responsible for the cost of return shipping.

We recommend customers to use a reliable shipping method with tracking and insurance to ensure the safe return of the product. Any damage or loss during return shipping is the responsibility of the customer.

Inspection and Refunds:

Once we receive the returned product, we will inspect it to ensure it meets the eligibility criteria mentioned in section 1.

If the returned product is deemed eligible, we will process the refund within a reasonable timeframe.

Refunds will be issued in the original form of payment used for the purchase, unless otherwise agreed upon.

The refunded amount may exclude any shipping charges or non-refundable fees incurred during the original purchase.

Exceptions and Special Cases:

Some products may have specific return guidelines due to their nature (e.g., perishable items, digital downloads). Such guidelines will be clearly communicated at the time of purchase.

Personalised or customised products may not be eligible for return unless they are defective or do not match the provided specifications.

Damaged or Defective Products:

In the case of damaged or defective products, customers should contact our customer support team immediately upon receiving the product or discovering the issue.

We may request evidence (such as photos or videos) of the damage or defect to assess the situation and determine the appropriate resolution.

Dispute Resolution:

We strive to address customer concerns and resolve issues in a fair and reasonable manner.

If a dispute arises during the return process and cannot be resolved through direct communication, we may utilise mediation or other third-party dispute resolution mechanisms.

For non-UK returns please call us directly

It is important for customers to review and understand our Customer Returns Policy before making a purchase. By shopping with us, customers agree to adhere to the terms and conditions outlined in this policy.